Privacy Policy

1. Introduction

Space to Talk UK is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us regarding our counselling and support services.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are

Space to Talk UK provides counselling, emotional wellbeing, and support services.

If you have any questions about this Privacy Policy or your personal data, please contact:

Space to Talk UK
Email: nicola@spacetotalkuk.com
Website: www.spacetotalkuk.com

3. Information We Collect

Information You Provide

When you contact us through our website, we may collect:

Name
Email address
Telephone number
Information provided in enquiry forms
Any information you choose to include in messages to us

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited
Date and time of access
Referring website information

4. How We Use Your Information

We use your information to:

Respond to enquiries
Arrange consultations or appointments
Provide counselling and support services
Improve our website and user experience
Monitor website performance and security
Comply with legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so.

5. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on one or more of the following lawful bases:

Consent
Performance of a contract
Legitimate interests
Compliance with legal obligations

6. Cookies

Our website uses cookies to improve functionality and user experience.

Cookies are small files placed on your device that help us understand how visitors use our website.

We may use:

Essential Cookies

Required for the website to function properly.

Analytics Cookies

Used to collect anonymous information about website usage and visitor behaviour.

Performance Cookies

Help us improve website performance and functionality.

You can manage or disable cookies through your browser settings at any time.

7. Google Analytics

We use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information such as:

Pages viewed
Time spent on pages
Device type
Approximate geographic location
Website interactions

This information is anonymised where possible and is used solely to improve our website and services.

For more information about how Google processes data, please visit:

Google Privacy Policy

8. Data Sharing

We do not sell, rent, or trade personal information.

We may share information with trusted service providers who assist us in operating our website or providing services, including:

Website hosting providers
Analytics providers
Email service providers
IT support services

These providers are required to keep your information secure and confidential.

9. Data Retention

We will retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or regulatory requirements.

Enquiry information that does not result in services being provided will generally be retained only for a reasonable period.

10. Data Security

We take appropriate technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

11. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Withdraw consent where processing is based on consent
Request transfer of your data where applicable

To exercise any of these rights, please contact us using the details above.

12. Children's Privacy

Our website is not intended for children under the age of 13 without parental involvement. Any personal information relating to children will be handled in accordance with applicable safeguarding and data protection requirements.

13. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

Please review their privacy policies before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page, and the updated date will be amended accordingly.

15. Contact and Complaints

If you have concerns about how your personal information is handled, please contact us first.

You also have the right to lodge a complaint with the UK data protection regulator:

Information Commissioner's Office (ICO)